LV
Louis V

1 reviews | Active since Dec 2011

20 Mar 2015, 09:00

Account still blocked!!

On 18 March 2015 round about 11AM my account got blocked which was my fault because there weren't enough money in the account that the debit order normally goes off. I paid the outstanding amount within an hour I went to Centurion Vodashop and paid the full amount, they printed the proof of payment there and then to send it to where ever the accounts are being managed. They told me my account would have been active again in 1-2 hours...we are entering day 3 that i can still not use my phone. This is PATHETIC! Now I have to suffer and lose money because the communication between accounts and Vodashops are non existent! VODACOM, get your act together!!!! You have got the proof of payment so activate my account!!!!

0
Replies (1)
Vodacom
Vodacom's reply20 Mar 2015, 11:19
Official
Hello Louis690,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites