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Candice Van Der Linde

1 reviews | Active since Jun 2016

02 Jan 2021, 19:09

Account status incorrect

Good day

Please can my account in arrears status be corrected for my vodacom account.

I have taken a screenshot of my account on the website which there is no amount is owing. But it says my account is in arrears

I did try phoning several times the number *** with only reaching someone once which informed me that she will assist and it will be corrected within 2 hours this was at 9:20am Saturday morning the 2nd of January 2021. Then I continued to call after the 2 hours not being able to get through to anyone kept on being disconnected. I also requested a call back several times with no success.

Please assist is rectifying this as I am due for an upgrade on one of my lines and I have received no support of success with any of this

0
Replies (3)
Vodacom
Vodacom's reply03 Jan 2021, 09:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CVDL
Candice Van Der Linde's update04 Jan 2021, 16:35
Reviewer Update
So I am still waiting for the problem to be rectified. No one contacted me as stated above. I eventually phoned vodacom collections and spoke to a lady that said she would escalate the issue and I can check in 2 hours that my account will be rectified. I then phoned again after the 2 hours as it wasn't right and the gentleman told me he would escalate it again and pass it too his superior and took my contact number to contact me back. This was at 2pm. It is now 4:30pm and it is still not corrected and I have had no feedback. I am now been struggling for 3 days to get my account corrected with no success. What am I supposed to do about this as I am not coming right with this issue.
CVDL
Candice Van Der Linde's update08 Jan 2021, 17:50
Reviewer Update
Yes thank you. It did take a while, many calls and a visit to a vodacom store to sort out my issue.