Account status change

Really disappointed with the service I have received. Was advised by an agent by the name of Dati Nkulu that my account status will be moved from legal within 2 to 5 hours. Its been a week now and I tried applying for a new contract online and got a few calls regarding the new contract that I app**** for but couldn't get assisted due to my account status being on legal..... I don't understand you guys seriously...don't you guys have a system in place whereby the account status changes automatically after the outstanding amount is paid.