account - sim and phone got lost - blocked sim

I am not very happy at this stage with Vodacom - I blocked my sim *** when the phone and the sim got lost. That was in September. I stay in a very small town in the Free State - I can not just walk into a Vodacom shop because the nearest Vodacom Shop is approximately 105km's from me. I phoned 082111 and wanted to do a sim swap - that I can use my account - The call center agent was so nice as to advise me to buy a sim and phone and do a sim swap - and the advice was not to rica the sim before sim was done. So I went to ackermans in my town and I bought the sim. I when on chat online and requested some help - a agent cmc09 got on the line and he/she told me - Sorry no sim swap - I have to go into a Vodacom Shop - Why did I phone then to 082 111 and got the advice - now all of a sudden I have to travel 105km,s to Vereeniging and go into a Vodacom Shop - and travel 105km's back again? Vodacom your services suck - I am not happy at all with the different advise that was given - And I bought a sim now that I can do nothing with - No Vodacom you are losing clients due to bad service