NM
Neil M

1 reviews | Active since Mar 2011

08 Jul 2018, 11:45

Account shows in arrears even if paid before month end!

So after irritating automated calls from Vodacom accounts on the 1st of July, asking for a payment arrangement because my account is in Arrears(it wasn’t I paid it 30th June with excess funds) and even after calling Vodacom customer care to check and they verified my account was paid and apologized and said the system will auto update. I go to Vodashop centurion mall to update my contracts and to do a sim swap only to be told my account is in ARREARS!!!Now Vodacom I want you to update my account and remove the bad credit and bad payment history as the problem is with your accounts department. I expect better treatment as I am spending R10 000.00 per month on all my contracts!!! I will not hesitate to move my contracts to another network or even cancel the contracts if you don’t rectify my payment status and remove this arrears and late payment mark against my name. I AM FURIOIUS!!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply08 Jul 2018, 12:31
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jul 2018, 09:48
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)