Account Settlement Letter

Item: Vodacom
Rating: 1
Author: Siyanda M

Today I spent over 45 minutes trying to get a settlement letter for my account with Vodacom. The last consultant I spoke to took my details and then went silent on me - I had to drop the call after waiting on the line for over 20 minutes. I also chose the option to be given a callback, but no one has reached out to me.

Please provide me with a settlement letter so I can pay you your money.

Thank you!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Jul 2022, 08:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Jul 2022, 08:01

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Siyanda M's updateReviewer Update

05 Jul 2022, 15:13

Thank you so much for the prompt response - I have reached out to Ncube Inc and settled the account.

Please update ITC information as it relates to this account once you receive confirmation that my account has been settled.

Siyanda M's update05 Jul 2022, 15:13

Reviewer Update