1 reviews | Active since Sept 2017
Account Settlement disappointment
For the last 2 weeks, i have been trying to contact Vodacom to find out what it happening with my number as it is showing "No Service"
On the 24/04/2020 - i settled my Vodacom account (I***-4) through their lawyers, i made a follow up on 28/04/2020 an the agent who assisted me confirmed to me that the settlement was approved and the lawyers issued me with the paid up letter.
On the 15/05/2020 - My vodacom number stopped working showing "No Service".
When i call the vodacom self service, they tell "they can't detect the number". 18/05/2020 i went to the branch and i was told to call vodacom legal which i did but still no luck as vodacom legal can't detect my ID number.
This is very frustrating as my number is currently disconnected.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have been calling the legal department as i was advised by the consultant at one of you branches. As i have stated - your legal on *** says my ID number cannot be detected. I do not understand how you expect or where you expect to make contact with me when my number is disconnected.
I have been calling the legal department as i was advised by the consultant at one of you branches. As i have stated - your legal on *** says my ID number cannot be detected. I do not understand how you expect or where you expect to make contact with me when my number is disconnected.