Account settled, yet Transunion, Compuscan etc not updated
I signed surety for a Vodacom contract for a business which closed down. The contract lapsed and I was stuck with the settlement of the account personally.
I have settled the account, yet the amount STILL shows outstanding/overdue with status ACTIVE in Transunion, Compuscan and Experian. This is negatively affecting me. It's a simple process to update - and I don't understand why it has not been done yet. Emails I send to this effect are simply ignored. Literally IGNORED.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Raymond Stevens,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Good Day Raymond Stevens,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO