Account ********

*** Vodacom has been taking my mother for a ride from September 2022 to this day, we have called thousand time and went to numerous branches and the left doesn't know what the right is doing, each department keeps on pushing the blame to the next department. The cancellation department blames the accounts department and vice-verse. We have spoken to a Veronica, Nelisiwe, Busi, Brandon...to name a few and all of them either hanged up the phone or they "escalated the matter to the back office". They say my mother's account has a credit and it is also on arrears....why doesn't the debit cancel with the credit? What accounting system are this ******** using to **** a 63yrs old woman? She pays her account according to what she uses, that Data simcard that Vodacom has on her account, that the customer service department says it's a prepaid number, yet it is billed on my mother's account as a contract, You guys better sort out. Everyday she regrets ever associating with Vodacom.