Account Refund/Resolve exceeds 30days

Another Month has gone by and I still don't have resolution on the Hello Peter Complaint logged on 27Jan and multiple other calls and emailed complaints on Vodacom site over the last month. further to this a debit order for double the Jan billing has been taken from my bank account and without a statement to reference and review. This is totally unacceptable. I need a personalized phone call with an ACTION PLAN to RESOLVE and REFUND out of contractual billing with IMMEDIATE effect.<br> I feel strongly that the response on Hello Peter to my previous complaint is NOT receiving ANY attention and just an automated response with no intent to resolve. <br> <br>