1 reviews | Active since Apr 2013
Account reflecting arrears even though paid in full
I have never experienced such a bad cellphone network before in my life. i made a payment on my account which failed to show on their system (although i had proof of payment) I was due for an upgrade in Oct 2018, but didn' t do it then. This is Feb 2019, so i go onto the website to upgrade... vodacom says i'm not due for an upgrade, only on 28 Oct 2018...wt hell? log into vodacom site again and my account shows in arrears... so this means, no matter where i go, i cannot upgrade!!!! Phoned for the 3rd time today and was told they will fix the system.. so I log on again and guess what.... my account STILL shows in arrears.... Amount due R0.00 But ARREARS!!! so i STILL cannot upgrade... how is it possible? And all I'm told is, please be patient, we will fix it
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team