AvdM
Andreas van der Merwe

1 reviews | Active since Jan 2015

18 Apr 2017, 17:44

Account re-activation impossible

<p>I missed payment on my vodacom account. I paid the outstanding R4000 amount, as they dont notify you or put on a soft block when you are out of bundle.</p> <p>After paying the outstanding amount I am still waiting for my number to be re-activated after a month. Initially I was told 5 working hours. Then after phoning twice, they confirmed that I have to wait 48 working hours. After 48 working hours I phoned again, and they said that they will escalate my ticket. Nothing. I phoned after 3 weeks, and a guy apologised and said that there were a technical error, and he will phone me back in 5 hours, and my account should be activated. </p> <p>It is a week later and I have heard nothing! I have been a loyal customer for 10 years, and I just need this number re-activated to move to Cell- C. Never in my life have I been **** to by any service provider like Vodacom has **** to me. I am disgusted!</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Apr 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

AvdM
Andreas van der Merwe's update17 May 2017, 11:31
Reviewer Update

I completely gave up. My cellular service is still suspended. I am still being invoiced a monthly fee of a service I am unable to use. Every time I phone a consultant either gives an excuse of a technical error, or make false promises that everything will work within 2 hours, 6 hours, 4 hours etc. It has been a month now, and still nothing.