1 reviews | Active since Jan 2015
Account re-activation impossible
<p>I missed payment on my vodacom account. I paid the outstanding R4000 amount, as they dont notify you or put on a soft block when you are out of bundle.</p> <p>After paying the outstanding amount I am still waiting for my number to be re-activated after a month. Initially I was told 5 working hours. Then after phoning twice, they confirmed that I have to wait 48 working hours. After 48 working hours I phoned again, and they said that they will escalate my ticket. Nothing. I phoned after 3 weeks, and a guy apologised and said that there were a technical error, and he will phone me back in 5 hours, and my account should be activated. </p> <p>It is a week later and I have heard nothing! I have been a loyal customer for 10 years, and I just need this number re-activated to move to Cell- C. Never in my life have I been **** to by any service provider like Vodacom has **** to me. I am disgusted!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I completely gave up. My cellular service is still suspended. I am still being invoiced a monthly fee of a service I am unable to use. Every time I phone a consultant either gives an excuse of a technical error, or make false promises that everything will work within 2 hours, 6 hours, 4 hours etc. It has been a month now, and still nothing.
I completely gave up. My cellular service is still suspended. I am still being invoiced a monthly fee of a service I am unable to use. Every time I phone a consultant either gives an excuse of a technical error, or make false promises that everything will work within 2 hours, 6 hours, 4 hours etc. It has been a month now, and still nothing.
