JD
Jolize D
1 reviews | Active since Jan 2018
19 Nov 2019, 15:11
Account R400 too high, No reply from Vodacom
About 3 weeks ago Vodacom phoned me to offer a new 2 year contract on my just expired 2 year contract, and said the new contract amount would be R179. So when I received my new statement, there was an extra R400 on my account, which I don't know what it's for as I didn't agree to any 'new contract' joining fees. I sent an email to *** on 12 Nov to ask what's going on but up to today, no reply. I have sent 2 follow-up emails also with no reply. If email is my preferred method of communication, Vodacom must respond with an email, too. I need to know why my account is so high and I need to know SOON.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Nov 2019, 16:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2019, 16:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JD
Jolize D's updateReviewer Update
21 Nov 2019, 16:49Hi Vodacom
No one has contacted me yet!!!
No one has contacted me yet!!!
JD
Jolize D's update21 Nov 2019, 16:49
Reviewer Update
Hi Vodacom
No one has contacted me yet!!!
No one has contacted me yet!!!
Vodacom's replyOfficial
22 Nov 2019, 15:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply22 Nov 2019, 15:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team