account quires

i'm not sure what you meant by saying its not included in the quotation<br> bcs last time i check you bill my account include my insurance <br> even this month i have pay for my insurance even though i cancellled it <br> so i'm not suprise when it comes to Vodacom <br> you said you will explain but all you did is send me a massage that doen't make sense to me <br> i didn't know thats how you treat your loyal customers <br> <br> thank you for your service<br>