HS
Hailey S
1 reviews | Active since Nov 2013
12 Jun 2019, 21:42
ACCOUNT QUERY/EMPTY PROMISES AGAIN FROM VODACOM
ONCE AGAIN I HAVE TO EXPOSE YOU AFTER MY POST YESTERDAY..I SPOKE TO ASHWIN TODAY AND HE ADVISED THE ACCOUNTS DEPT HAVE ALREADY PROCESSED THE CHANGES TO THE SIM CARDS. THIS NEVER HAPPENED AS THE LINES ARE STILL SUSPENDED.....................EVEN AFTER 24 HOURS. I ALSO REQUESTED A DETAILED STATEMENT FROM VODACOM, AND THIS WE NEVER RECEIVE EVEN AFTER WE REQUESTED IT ON SEVERAL OCCASIONS. UTTERLY DISAPPOINTED....POOR SERVICE DELIVERY AND EMPTY PROMISES
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Replies (1)Vodacom's replyOfficial
13 Jun 2019, 08:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jun 2019, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
