ACCOUNT QUERY:PAYMENT WASN'T DEDUCTED FROM ACCOUNT

ON 14/02/2014 A DEBIT CARD PAYMENT FOR R656.00 WAS MADE AT VODACOM MENLYNPARK, PRETORIA AND DEDUCTED FROM OUR BANK ACCOUNT BUT NEVER FROM OUR VODACOM ACCOUNT. CASHIER WAS LEBUGANG TRANSACTION #62644. AFTER VISITING VODACOM A FEW TIMES AND E-MAILING AND SENDING MESSAGES ON VODACOMS WEBSITE AND PHONING, STILL NO RESPONSE FROM VODACOM OR PAYMENT BEING CORRECTED.