Account query horror

<p>In September 2016 I notices that Vodacom deduct more from my bank account than the amount on the invoice they sent me. I phoned Vodacom on 22 September 2016 and requested all my invoices since April 2016. After auditing all the invoices i noticed that they charged extra charges on my invoice and there were additional invoices that they also charged me but i never even received these invoices. After numerous calls and explaining myself to them over and over and my phonecalls cut off while i talk to them and sometimes waiting for them to anwer the phone for 30-40 minutes and then be cut off. I explained to them my query and they gave me a reference number. Vocadom informed me they are going to stop my debitorder and I dont have to make any payment on my account until the query is resolved. Vocacom owes me +- R2000.00. According to the consultant Vodacom will call me within 24-48 hours. Up to today im still waiting on that call. I phoned Vodacom again in October and the consultant informed me that they will busy with the query. Late October i phoned Vodacom again and the consultant once again informed me that they are now busy with the query. November Vodacom cut my line and I was blocked. I phoned AGAIN and vocacom informed me that they credited my account with +-R580.00. I informed the consultant that its incorrect and that who ever is looking at the query should phone me so that i can explain to them what is going on. I made payment in November just to get my phone connected. Again I phoned and i got ANOTHER reference number. Now i have 3 reference numbers and still the query is not sorted. I'm due for an upgrade and now im stuck because according to Vodacom my account is in arrears and according to me Vodacom owes me money. Vodacom wont give me an upgrade, but also they dont make the effort to sort out my query. I went to the Vodacom branch and the lady there emailed vodacom on my behalve on Monday 28 November. Again vodacom is suppose to get back to me within 24-48 hours and im still waiting. Im very disgusted in vodacom, ive been a client for 20+ years and this is the first time i have a query and they cant every accommodate me to sort out the query. We are in Month 3 and still the query is not resolved. #verydisgustedinvodacom#</p>