Account query

I was a member of Autopage. Since January 2016 I have been trying to sort out a query r.e. my contract. I signed a SmartL package @ R749 per month. Autopage/Vodacom has been deducting between R1000 and R1200 per month from my account. No one seems to be able to explain the Hardware charge? I have phoned the call centre numerous times and if they are indeed online (not often) they can't find the original contract, don't have an answer, etc .... I urgently need to sort the contract out as an excess amount of close to R2000 has been deducted from my account.