GW
Gail W

1 reviews | Active since May 2017

09 May 2017, 14:35

Account Query

<p>Almost a year ago I received an account 5 my normal amount. I phoned received a reference number and the only response I received was an account indicating credit and debits to my account which means nothing. All is shows is that I have never paid this amount for my cell phone ever. When I upgrade the consultant told me my balance and I phonbed Vodacom and I was given the balance of R which I paid and the the next thing it just automatically double in amount. I am still still waiting for an answer to this. You suspended my account as I was not in a financial situation to just pay this big amount and I still sit without an answser. I need to resolve this situation as I would like to cancel this contract as soon as possible. You can try and reach me on my cell number - oh right this has been suspended.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply09 May 2017, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 May 2017, 14:09
Official

Dear Gail

Please be advised that feedback has been sent to you via email.

Regards,

RJ