1 reviews | Active since May 2017
Account Query
<p>Almost a year ago I received an account 5 my normal amount. I phoned received a reference number and the only response I received was an account indicating credit and debits to my account which means nothing. All is shows is that I have never paid this amount for my cell phone ever. When I upgrade the consultant told me my balance and I phonbed Vodacom and I was given the balance of R which I paid and the the next thing it just automatically double in amount. I am still still waiting for an answer to this. You suspended my account as I was not in a financial situation to just pay this big amount and I still sit without an answser. I need to resolve this situation as I would like to cancel this contract as soon as possible. You can try and reach me on my cell number - oh right this has been suspended.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Gail
Please be advised that feedback has been sent to you via email.
Regards,
RJ
Dear Gail
Please be advised that feedback has been sent to you via email.
Regards,
RJ
