1 reviews | Active since Jan 2017

12 Jan 2017, 13:03

Account query

<p>I have had non stop problems since 29 Feb 2016 when I wanted to upgrade my phone contract!!</p> <p>Still having problems with incorrect billing, vodacom cutting my debit order without my consent or notification of the fact! They then advised me to pay R4000 outstanding or I will be disconnected!!</p> <p>I had to pay account and now see that I apparently have an account for December of R2000+. My contract was never over R1000 per month! I get told its Data, I havent used excessive data whatsoever????!!!</p> <p>I now see that my present account for January already says that I owe money for data and voice call but I have not gone over my limit of my cointract?!!</p> <p>I am beyond annoyed especially that I have been loyal to Vodacom for 20 years!!!</p> <p>I am definitely not going to stop until some one responds to me with an explanation for all the problems Vodacom is giving me!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2017, 14:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team