Account query
<p>I have had non stop problems since 29 Feb 2016 when I wanted to upgrade my phone contract!!</p> <p>Still having problems with incorrect billing, vodacom cutting my debit order without my consent or notification of the fact! They then advised me to pay R4000 outstanding or I will be disconnected!!</p> <p>I had to pay account and now see that I apparently have an account for December of R2000+. My contract was never over R1000 per month! I get told its Data, I havent used excessive data whatsoever????!!!</p> <p>I now see that my present account for January already says that I owe money for data and voice call but I have not gone over my limit of my cointract?!!</p> <p>I am beyond annoyed especially that I have been loyal to Vodacom for 20 years!!!</p> <p>I am definitely not going to stop until some one responds to me with an explanation for all the problems Vodacom is giving me!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
