MT
Magrieta T

1 reviews | Active since Jul 2015

28 Jun 2019, 12:36

Account query

I was charged for content services for Feb – Apr 2019 which I haven’t signed up for. Couldn’t resolve the matter via the call centre and logged a complaint on Hello Peter. Received a call from Vodacom on the 26th of Apr and was advised that the content services are now cancelled and that my account will be credited. Received a refund on my cheque account for the amount of R132.17. A week later I received a sms that my account is in arrears for the amount of R132.17. I have transferred the amount to my Vodacom account, but still keep on getting the sms’s. On my latest invoice I also still noticed that the content services are still charged which is supposed to be cancelled. Spoke to the call centre on the 14th of Jun and was on the line for 39 minutes before I was advised that the content services are now cancelled and that my account will be credited once again. I was also advised to email the proof of payment for the amount of R132.17 to *** which I have done. Phoned today the self-service number and was advised that I need to pay R628.89 which means that the content services are still showing on my account and that the amount of R132.17 is still not allocated. I phoned the call centre again today but was advised that they have a high volume of calls and I should make use of the self-service. Can Vodacom please get this resolved now for once and for all? I am not paying anything this month until my account is credited, and I received the balance amount which I will then pay.

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2019, 14:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Jun 2019, 14:33
Official
Dear Magrieta, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards, 
Ashwin Abdurahman Consumer Website Team(SA) 

Best regards,