WR
Wendy R

1 reviews | Active since Oct 2014

18 Jun 2016, 05:44

Account Query

<p>I am very annoyed. I have notice on an account in March was billed for April with no airtime as Vodacom bill's in arrears and I completely understand that, but I was billed again INCORRECTLY for May. I disputed the debit order and have tried numerous amounts of times calling trying to rectify, been directed from accounts to collections and have spent a lot of time on the phone trying to sort it out with NO LUCK. I would like this sorted it is as simple as crediting my one number for May and resending invoices. I am very annoyed and cannot believe that such a "BIG" company is not able to assist when I am trying to do the right thing.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2016, 05:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,