SB
Sakkie B
1 reviews | Active since Dec 2019
15 Dec 2020, 17:11
ACCOUNT QC241413-0 - *** /***
I am a Vodacom customer for over 20years but lately experiencing huge discrepancies with my account. I am billed for unapproved services I.e Airtime transfers, Content services and Accidental Damage and debits for the last 3 to 4 months. Complaints at Vodacom 4U and the Regional office with reference no's could not rectify the account and Solution Dept close the complaint with no reason. Screenshots with evidence is of no help and spent hours at Vodacom with this Covid19 seems to be with no help. Emails are fruitless. Could not rectify Rica problem as well I am a pensioner and have to stand in long ques to no avail. I reside in George South Western CapePlease assist.
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Replies (1)Vodacom's replyOfficial
16 Dec 2020, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Dec 2020, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
