AJ
Anthony J
1 reviews | Active since Sept 2014
25 Feb 2019, 09:22
Account Problems
In the last week in January I upgraded my cell phone number. I do have quite a few numbers. All in order. I phone VODACOM help desk on the 12th Feb to enquire if I had any upgrades due. They give me a number which I took down to Cape Town and went into a shop there and got an upgrade . Unbeknown to me that it was the same number. As in previous years of doing upgrades, once an upgrade is done it immediately reflects on your account. Even today it states that I can upgrade. There's a faulty issue on my account
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Feb 2019, 10:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2019, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Feb 2019, 16:02Dear Anthony,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have been advised by the store that the matter has already escalated and that your query is currently pending with the ECLO's Office. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have been advised by the store that the matter has already escalated and that your query is currently pending with the ECLO's Office. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply25 Feb 2019, 16:02
Official
Dear Anthony,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have been advised by the store that the matter has already escalated and that your query is currently pending with the ECLO's Office. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have been advised by the store that the matter has already escalated and that your query is currently pending with the ECLO's Office. Regards Consumer Website Team(SA)
Best regards,