Account problem because of bad service on Vodacom’s side.

My debit order never went through this month. As it has always gone through I expected it to go through again. I received an sms with a ptp message and after looking at my bank account saw that no money went off. I immediately phoned and spoke to Olwethu who assured me he would query this with the accounts dept and phone me today. Of course this never happened! Today I tried phoning accounts but a message came through saying my number was not recognized. I again phoned Customer Services and explained the situation. The operator tried putting me through to accounts but after 5 minutes was still not able to. I am TRYING to pay my account! I did not realise it would be this hard. It was noted that no debit was sent through by Vodacom and no payment was returned by my bank so it is definitely a fault by Vodacom. Just a pity they are so *********** that even though you WANT to pay your account no one can assist you! I better not have my credit record negatively affected by this company’s incompetence!