TG
Tiaan G

1 reviews | Active since Jan 2017

03 Jan 2017, 16:35

Account problem

<p>I seem to struggle to pay my 3 contracts with vodacom. I have a cellphone, Laptop and Mobile Wi-Fi device contract with Vodacom. All three of those I paid via debit order. Now for the last few months the Mobile Wi-Fi device contract is not paid and doesn't form part of my debit order. Vodacom blames FNB. Now I can't get it fixed and Vodacom blocked my Mobile Wi-Fi device because of outstanding payment. The call centre can't help me and I have been at the Canal Walk store at least 3 times. Everytime someone tells me it is fixed, but then come the next month the problem comes back.</p>

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Replies (2)
Vodacom
Vodacom's reply04 Jan 2017, 08:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Jan 2017, 09:12
Official

Please be advised that this instance has been escalated to our Collections Department for further review.

On receipt update/feedback this will be communicated.

Best Regards

Vodacom Consumer Team

Best regards,