1 reviews | Active since Jan 2017
Account problem
<p>I seem to struggle to pay my 3 contracts with vodacom. I have a cellphone, Laptop and Mobile Wi-Fi device contract with Vodacom. All three of those I paid via debit order. Now for the last few months the Mobile Wi-Fi device contract is not paid and doesn't form part of my debit order. Vodacom blames FNB. Now I can't get it fixed and Vodacom blocked my Mobile Wi-Fi device because of outstanding payment. The call centre can't help me and I have been at the Canal Walk store at least 3 times. Everytime someone tells me it is fixed, but then come the next month the problem comes back.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Please be advised that this instance has been escalated to our Collections Department for further review.
On receipt update/feedback this will be communicated.
Best Regards
Vodacom Consumer Team
Best regards,
Please be advised that this instance has been escalated to our Collections Department for further review.
On receipt update/feedback this will be communicated.
Best Regards
Vodacom Consumer Team
Best regards,
