LB
Lynne B
1 reviews | Active since Oct 2021
13 Oct 2021, 16:37
Account problem
Continuous problems with our Vodacom Account. Being transferred from one department to another every time. Numerous phone calls, spending 8 hours plus on the phone. Still have not received confirmation on my upgraded package
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Oct 2021, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Lynne B's updateReviewer Update
15 Oct 2021, 14:39After my complaint about my account they have passed me a credit for the outstanding amount but the accounts department have not received any notification that the account is now up to date. Am still receiving many calls (at least 10 calls) a day for the incorrect amount
LB
Lynne B's update15 Oct 2021, 14:39
Reviewer Update
After my complaint about my account they have passed me a credit for the outstanding amount but the accounts department have not received any notification that the account is now up to date. Am still receiving many calls (at least 10 calls) a day for the incorrect amount