KL
Keith L
1 reviews | Active since Oct 2013
15 Jan 2018, 09:32
Account problem
I did not receive my December account (for November usage) for some reason. I tried calling 111 but could not get through. I was given the option of a callback and received an SMS confirming the callback within 24 hours. Today more than 3 days later I am still waiting. I need my full interactive bill that I normally get as I need this to claim business expenses
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
15 Jan 2018, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2018, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,