ACCOUNT PROBLEM

On the 23rd of March 2015 I paid my account (I***) and the consultant paid the money into the wrong account (C***), I only found out later when my service was cut off in April. I lodged a complaint on the 20th of May at the store and they referred me to customer service *** after emailing the proof of payment to pop. The consultant whom I spoke to said the payment was paid into the company account and will fix it and also reinstate my service within 2 hours, I had to call again after 24 hours because the service was still not reinstated. Now every month since the incident I have to call vodacom because they cut off the service and my balance still reflects as due, and I've NEVER missed a payment. Every time I call vodacom they say they will fix the account but every time I pay at the store my account is way overdue. Its been 4 months of calling, sending proof of payments and explaining the very same story over and over again, and nothing has been done because my service is being cut off every month and my account is still in arrears. Please vodacom attend the matter!