Account - Please let me pay it

The reason the rating is even applicable is due to other factors not directly relating to this matter- however this matter has been going on since October last year. Being unemployed, and still to this day trying to resolver an outstanding amount and make a payment to settle the account with no consideration of covid impact and 2 years of unemployment - dozens of emails and only a few responses is so disappointing.... Can someone with the necessary ability to assist in settling the arrear please assist me - I want to pay my debt but I also ask for assistance in this....