Account placed in arrers !!!!!

The ***********s of the Vodacom Accounts department. After being a client of Vodacom for more than 10 years. I phoned 082111 for assistance as I received a sms of my account..after waiting on the line for 30min I was advised to connect to the Accounts Department...so I finally got through to an agent who did not bother with repeating her name.I explained my account queries and that its impossible that my acc is so far in arrears as I have a debit order in place. She then informed me that the debit order has been removed from my account ( NO NOTIFICATION RECIEVED ON THIS) due to the glitch on the 30 Dec2015. Explanation for the amount and why it was on soft lock. I asked why my Invoice was not emailed. NO ASWER GIVEN!I asked to speak to the supervisor again was cut off .I phoned again ; Thabo could not assist.Then I spoke to a Zolie(supervisor) NO HELP GIVEN! Asked for the manager Petronella who was not at work yet at 08:15am.I then phoned Head Office spoke to Ashwin Abrehams . He only said the same lines as the call centre agent. HE STILL NOT ASWER WHY MY NUMBER HAS BEEN DELETED!! AGAIN!YES!! THIS IS THE SECONED TIME VODACOM!