CP
Ciska P

1 reviews | Active since Dec 2016

05 Dec 2016, 11:55

Account payment via credit card

<p>I signed a legal contract with Vodacom in which I chose to pay my account via automatic deductions from my credit card every month. Now my credit card expired and when I phoned in to give them the new expiry date on my credit card I was told I cannot pay my account with automatic deductions from my credit card any longer. I need to go into the store every month or sign a debit order. How can Vodacom change a contract as they wish?</p>

0
Replies (3)
Vodacom
Vodacom's reply05 Dec 2016, 12:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Dec 2016, 10:50
Official

As per telephonic discussion,feedback provided.

CP
Ciska P's update15 Jan 2017, 06:29
Reviewer Update

After more than a month and still not resolved!!!!!!