Account payment not updated

I did a manual payment of R260 using the Vodapay App , when I checked my account after 2/3 day it was on credit .A week or 2 later , I noticed that my account was in arrears. I phoned your call center and I was advised that I must send prove of payment to *** and attached proof of payment , I did as requested and only got an automated response saying my query will be resolved in 24hours . It is 72 hours later and my account is not yet updated , this is having a negative impact on my credit . Can someone attend to this as a matter of urgency . You can contact me on *** only after 6pm