ACCOUNT PAYMENT ISSUE _ CUSTOMER SERVICE UP TO ****!!!

My Vodacom was paid up on 28 November 2023 via the Vodacom app (amount for November and the arrears amount). Roughly 2 hours after payment was cleared from my account and account reflected as paid on the Vodacom app I tried to upgrade my contract as it was due for upgrade on 05 November 2023.

The message "There is a problem with your account" kept being reflected on the upgrade screen and I contacted Customer Care. The lady that assisted me informed me that they are having problems with their online service for upgrades which I understood.

On 30 November when I tried to upgrade my account the same message "There is a problem with your account" on the screen which is absurd as I have made payment of R2209.08 on 28 November 2023.

Upon contacting Vodacom's Customer Services and being on a call for more than god knows how long this morning, 01 December 2023, I was advised that my account still reflects as "in arrears" however they can see that the payment was received on 28 November 2023.

Like what the actual ****!!!!

I diligently pay my account via the Vodacom app every month as soon as my salary reflects in my bank account. What kind of **** service is this!!!!!!!!

I need to upgrade my phone ASAP before the item(s) I want is out of stock and one have to wait a few weeks for a phone...

If this is the kind of **** that I have to deal with, Vodacom can stick their pathetic service up their ****s and I will cancel ALL my contracts with them.