Account payment
After making payment of my Vodacom account via the Vodacom app I still get notified that my account is in arrears. Your app is flawed Vodacom. I even emailed proof of payment yet nothing has been done about my account. You cannot speak to an agent.
Your service sucks Vodacom because you guys can't even allocate payments made via the damn app.
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Vodacom's replyOfficial
08 Dec 2020, 07:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2020, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team