BN
Bongani N

1 reviews | Active since Oct 2022

26 Oct 2022, 17:15

Account paidup and closed 5 to 6 years (2015/6)ago in arrears. Now 2022 I must pay

I took out a 2year contract with vodacom in 2013/4 until 2015/6...paidup the account and closed it, now after 5/6 years im harassed by a company named "MBD"...dont know if its collectors or lawyers, im told that my account is in arrears and i must pay. So for the last 5 to 6 years i had not heard anything or had not known about this *** i was under debt review, all my debt and accounts were paidup and closed. It is surprisingly miraculously that this account that i dont know anything about...that was non-existant somehow is going to get me blacklisted or something. I don't have proof that I paid the account and it was closed so I'm taken advantage of.

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Replies (2)
Vodacom
Vodacom's reply27 Oct 2022, 07:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
BN
Bongani N's update27 Oct 2022, 14:07
Reviewer Update
Thank you to everybody who's involved in my dilemma with Vodacom regarding the account that was said to be in arrears. It turns out the account was actually paid up and closed. Thank you Vodacom