account paid up to date - still on soft lock for 3 weeks after payment

<p>threee weeks ago i cleared my arrears with vodacom in Midrand.</p> <p>i still am not connected ( on soft Lock)</p> <p>i visted them thrice and have been calling the numbers they gave me,. all i get is a promise to be off soft lock in 48 hrs and nothing will be done.</p> <p>Yesterday for instance i was on hold for 45 mins and was being transfered from one agent to another including collections / legal dept to no avail</p> <p>Am i being punished for getting in arrears?</p>