Account Paid up but Vodacom keeps updating credit profile as in Arrears

I paid up my contract account with Vodacom end of Aug and until today Dec 19th Vodacom is still updating my credit profile as account is in arrears every month. This has gotten to a stage where it is affecting my life very negatively with my bond applications and call center cannot help, I have emailed and no response. I only receive bot responses and no one has done anything in over 3 months of calls and emails. Please can you consider repercussions on people's lives when you decide to not consider providing the service we paid for?