SK
Sibongiseni K
1 reviews | Active since Jan 2019
10 Feb 2020, 08:15
Account paid up but still no settlement letter
I have called in 5 times to get my Settlement and each time I call in I am told that it will be sent within 24hrs. I still don't have it. The account was paid up Nov 2019 and so was the R1.00 I was later billed unknowingly. PLEASE can I have my settlement letter and have the account updated at ITC!!! To any customer reading this DO NOT do business with Vodacom!
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Vodacom's replyOfficial
10 Feb 2020, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Feb 2020, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team