ACCOUNT PAID UP AND CLOSED IN OCTOBER, BUT STILL INCURRING ARREARS

Hi, In October, 2023 I paid my final installment to my vodacom account at a vodacom store in Maponya mall. I requested to close the account and to be given a paid-up letter. I was told that it is not available at that time, and would be available after a few days. I have been to the store several times for assistance with closing the account, but it did not happen. Yesterday, I was told that I am in arrears even though I was under the impression that my account was closed. Note that I had no reason to keep the account open because I am no longer in possession of the sim-cards and the phones. Please assist with resolving this matter.

Best regards, M Zwane