Account paid, still soft-locked

<p>Good day, </p> <p> </p> <p>I have paid my account and have been trying since 10am to sort it out with Accounts Department. </p> <p>I just keep getting transferred from one person to another. This is frustrating and the call centre staff can't seem to properly handle aggravated customers and just pass the buck. </p> <p> </p> <p>I am fed-up and need help. This is really appalling and I find myself dumb-founded by the lack of empathy regarding my situation. </p> <p>Vodacom says power to you, but I get treated like like I am a joke and feel just plain powerless at this point. I have a business to run. </p>