Account paid lines still not activated

I have received a notice on 6th April for my account from vodacom which had been in arrears due to being layed off from work. On 14th April I had went into the Gateway vodacom store to make payment and was told to call *** to get my lines reconnected. On 14th i called that number and was told that my lines would be activated in the next 24hours nothing has been activated since today 16th April. I have called again this morning and now im told that my numbers or account doesn't exist on the system and i must dial *** again and select option 1 every time i select option 1 and enter my numbet it says number doesn't exist and that i must try again later. This is very frustrating as i cannot use my lines to make ot receive calls yet i have made payments.