AR
Anzel R

1 reviews | Active since Oct 2016

25 Nov 2016, 07:59

Account Paid- Line Suspended

<p>I mde a cash payment at the Vodashop (River Square) on Wednesday 09:10 (even more then I should paid)</p> <p>Thursday my line was off, Vodacom Cutomer Care advised that no payment of R3000.00 was allocated to my account. I went to the shop, they discovered that the person that helped me used the wrong account number.</p> <p>Today. 48hours later my line is still off, seems that every one at the Vodashop is ***********. Customer care keeps advising that they can't assist.</p> <p>Is it fair that I have to wait for the store to open? Needless to say that I could not make any calls for the last 48 hours. What about my bussiness Vodacom????</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 08:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team