1 reviews | Active since Jan 2017
Account Paid in full but not reflecting
Account Issue:
I have had my Vodacom account for 17 years and in the the last months of 2020 I have had nothing but bad service from vodacom.
on the 29/12/2020 I paid my vodacom account via the myvodacom app like I always do and normally it will reflect with in 1 hour but this payment is still not reflecting and I am getting called from vodacom that my account will be locked if I do not pay.
I called Vodacom accounts to sort this out about 3 times and every time they tell me to email the POP to *** which I have and still my account had not been updated and still they call to tell me they are going to lock my account.
how can a loyal customer who pays his account on time be treated in this manner?
Learn from this and rather see what the other networks do as soon as all my contracts and my fibre lines are at the end of there 24 month I will be cancelling and swopping over to another network.
Kind Regards
After having the phone booked in for 3 week, I got it back even more broken than before, the touch screen is still not working and on the job card shows they replaced my battery, why replace the battery, now the phone take 4 hours to charge and only last half of that that time and the worst is that they now booked the phone in again for repairs which will take another 3 weeks, Vodacom had my phone for 6 weeks were i only had it for 10 days and its not a very cheap phone. second job number ***4
Shocking and appalling, clearly vodacom need to support their customers.
After having the phone booked in for 3 week, I got it back even more broken than before, the touch screen is still not working and on the job card shows they replaced my battery, why replace the battery, now the phone take 4 hours to charge and only last half of that that time and the worst is that they now booked the phone in again for repairs which will take another 3 weeks, Vodacom had my phone for 6 weeks were i only had it for 10 days and its not a very cheap phone. second job number ***4
Shocking and appalling, clearly vodacom need to support their customers.
