1 reviews | Active since Aug 2016

30 Jan 2017, 10:41

Account paid in full

<p>I paid off my contract ahead of time and they decide that they will now no longer give my my airtime now that I have paid it off. In the statements I paid for my airtime and insurance and now I'm not receiving any of that but I have paid for it. This is the second time I've been played by vodacom. First time I won the competition for the rugby cup finals they phone me on the Friday and tell me to have everything by the Monday. Got all I needed and told me it was too late and that's it. This is unacceptable and if I don't come right through hello peter I will have to take this through the consumer protectonic act.</p>

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Replies (2)
Vodacom
Vodacom's reply30 Jan 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jan 2017, 10:56
Official

As per telephonic discussion,feedback provided.