MF
Michelle F

1 reviews | Active since Nov 2015

26 Nov 2015, 11:46

Account Paid in Full

My Daugther purchased a contract phone at Game with Vodacom. Signed a debit order for deductions which did not happen immediatly, account then when into arrears. No contact made with us then account handed over. <br> Attorney - Hammond Pole contacted me in February about the account and I odffered to pay the balance of R1900.Via Debit order over 4 months. Last debit order to go through on the 25.06.2015. <br> Then on the 25.07.15 they deducted yet another R462.00 from my account - i immediatly called them up and 4 days later still no responce - So i had the debit reversed. A week later i received a sms threathing legal action ....i the called and asked to talk with Management. A gentlement by the the name of Herman returned my call and apoligized and advised that money was not DEDUCTED correctly at thier end and the balance is only R70.00. he asked me to pay that and acc will then be cleared. So R70 paid and all sorted. SO again on the 25.09.15 yet another debit order went through my acc. Called attorney again herman not available but another person advised that all money was received. I asked for a letter and to date not received but yet again another debit went 25.11.15 - Please HELP me

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2015, 09:53
Official
Hello mikaie2yr,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team