1 reviews | Active since Jul 2017
Account paid, but line still remains locked after 2.5 days
<p>On the 5th of July I paid my Vodacom account in full and shortly afterwards I received an sms where they confirmed that they did receive payment and that there is no need for me to submit proof of payment. On the morning of the 6th I phone them to ask when my line will be unblocked and they informed me that it could take up to 24hr's. This morning I phoned again and they indicated that it will take 2 hrs, after two hours I phoned again and they indicated that it would take 2 - 5 hrs. After 5 hr's I phoned again and I only got a voice prompt telling me that they have picked up I phoned a couple of times during the day and that I must leave my number and they will get back to me. Just after 17:00 I phoned their customer care line and they informed me that there is nothing they can do as their accounts department closed at 17:00 and I must wait until tomorrow. WHAT REALLY BAD SERVICE.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Really Vodacom, still waiting for your call!! Phone again this morning and its seems that you do not know how your systems work, again I was told to wait two hours again!!. Please get a senior person to contact me asap sort this out!!!!
Really Vodacom, still waiting for your call!! Phone again this morning and its seems that you do not know how your systems work, again I was told to wait two hours again!!. Please get a senior person to contact me asap sort this out!!!!
Good day,
As per our telephonic discussion, this query has been attended to.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been attended to.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
