1 reviews | Active since Mar 2012
Account over debited and ridiculous service
<p>May 2016, my acount was over debited, when i called vodacom customer care i was told i opted for a month to month data that i wasnt aware of, they said the data was sent to me together with my monthly airtime. i asked the consultant to cancel this as i know nothing about it, she confirmed that it was cancelled, today i received my statement and my account shows that ill be paying double my normal instalment. i tried to call customer services but im told there is a system error and i must call within 15 to 30 mintes, when i call is the same thing again. i cannot afford to have my account over debited over and over for things i did not opt for</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
i received a call and im still not assisted, how is it that 500 mb of data that i did not opt for was given to me and i wasnt even aware of it, i will not be paying double my normal instalment as ive never opted for this data. when i called 01 June 2016 i was told that this month to month data showing on my record has been cancelled, then how come am i still billed for it? you guys are used to ripping people off and i'm taking this one far
i received a call and im still not assisted, how is it that 500 mb of data that i did not opt for was given to me and i wasnt even aware of it, i will not be paying double my normal instalment as ive never opted for this data. when i called 01 June 2016 i was told that this month to month data showing on my record has been cancelled, then how come am i still billed for it? you guys are used to ripping people off and i'm taking this one far