Account opened without my knowledge

I have been waiting for feedback for 3 weeks now regarding a contract opened without my knowledge. Reported the case and did the run around with police affidavit and all required documentation. I called the customer care division and requested that these debit orders be removed from my account and I still have to keep reversing this now. No feedback at all and not even sure if this is being resolved. This account is now also showing on my credit report and is unacceptable as a business to open these things in this manner and that I have to keep chasing after following their process. Unacceptable!!!