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nomfundo N

1 reviews | Active since Mar 2009

15 Jul 2019, 18:01

Account number: I***6

Early this year i called vodacom asking them cancell my contract And leave insurance consultant sad OK. I kept paying fór my insurance. I lost the phone And vodacom told mě when contract was cancelled insurance was cancelled too. I listern to the recording the person i spoke to was not the samé consultant. After listerning to the recording i lost Hope on Getting the phone And waited for the money i payed. Contacted Vodacom Last week got confirmation that it will be paid in few days. Town rybyday i got a message that saying: 'Your Vodacom acc has been assigned to Hammond Pole for collection of the outstanding arrears. Call *** WhatsApp *** or reply 1 for a call back'

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Replies (2)
Vodacom
Vodacom's reply16 Jul 2019, 07:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply24 Jul 2019, 10:11
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.